Dissappointed customer

Good evening

I have a prepaid account with Openserve which I paid at the beginning of the month using the details provided, to my supprise they gave me two account numbers with names I dont even know and I only realised after I recharged on the 01 December 2025 and I have been phoning them almost everyday and up to this day I dont have wifi in my house, they keep on transferring my calls from one department to another. I am spending a lot of money to stay connected because I have to buy data for me and my kids of which I paid for the services which was not provided. No one is willing to help. I asked them to refund me my money and I will look for another service provider that take their customers seriously. Their service is so bad, from day one when their consultant came to our area telling us about openserve and the prices, to our supprise after connecting the price changes and when you call no one is willing to help, I have been repeating myself since the 01 December 2025. today 10 December 2025 I spoke to 12 people from Openserve and no one can assist me. Im disgusted by the service I get from openserve and I feel they are desrespecting me and they dont take me serious or this is how they make money.

Busi Ncongwane