Disgusting service by this monopoly over fixed lines

My fibre has been off for 2 weeks, this has been escalated so many times I have lost count. Today one of your staff members (Car reg number DT71ZJGP) phones me, he is in front of my gate and there is no one there. I have asked every single of your staff members that phoned me previously to phone me BEFORE coming to my house to arrange a time as I work for a living. The guy was very rude and told me he has 5 bookings per day and can't phone the customers before hand to arrange a time. How is that possible!!!! How ineffective is your company that your staff just drive around and hope the clients are at home during the week during work hours?

I arranged with him that I will come home at 2pm as I desperately require my internet to work as I am writing an exam on Saturday where all my study material is online

This staff member is not only rude, but he asked me where the pole is for my fibre??? How is that my job to know that. Then he just said he is going to the pole and he left? I don't know if he is coming back or if he will fix the problem and then I probably have to wait another 2 weeks for connection. I told the guy that I need to leave again in an hour for a meeting but he just shrugged.

I have probably had 15 Openserve technicians at my house before, and though some of them were not very knowledgable, this guy is definitely the rudest I have met to date.

It is utterly disgusting that we are so dependent on Telkom and Openserve for Fibre.