Disgusting Service!
Wow. You guys really have NO idea what customer service is!!!
Our ISP is Afrihost, and our Fibre is unfortunately through Openserve. Last week Sunday, the 16th, our internet suddenly stopped working. We logged the fault with Afrihost, who in turn logged the fault with Openserve, as Afrihost confirmed the fault was not on their side but rather with Openserve. Monday the 17th of October, your guys came out here to see what the problem is. Finally, they managed to resolve the issue with replacing some or other cable outside our unit within the complex.
On Tuesday the 25th, suddenly the internet went off again. I logged a call again with Afrihost, who once again confirmed that the problem lay with Openserve. On Wednesday this week, your technicians came out once again, and literally spent the whole day trying to figure out what the problem is. They were testing the cables inside our unit, and directly outside our unit. They walked all around the complex checking cables. Eventually after 5 hours, the one technician came to me and said they found the fault and have logged it with a different department of Openserve and it was now out of his hands. But he assured me that Openserve would come out on Thursday and fix the problem. Thursday came and went, and no one from Openserve came. Thursday afternoon I phoned Afrihost for an update, only to be told that Openserve is waiting for someone to come open the manhole outside our complex, because the main Fibre cable underground is broken and they need to repair it.
Guess what?? It is Friday after 10am already, and I still don't see Openserve outside trying to repair the problem. HOW LONG DOES IT TAKE TO HAVE A MANHOLE OPENED?! I am disgusted that I am paying for a MONTHLY service, only to receive 3 weeks worth of service - if I am lucky. What a disgrace!!! You people need to up your game. I cannot believe that you expect the whole complex to sit without internet for the weekend and possibly longer, when people have businesses to run and things to do, which we cannot do without internet!!!!! Why don't you make an effort to get the manhole opened up ASAP, so that your team can get the cable repaired?
Carry on with this kind of attitude, and you will lose customers quicker than you can blink!