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Caroline N
1 reviews | Active since Apr 2012
03 Oct 2025, 13:37
Disgusting service
I am sitting here with no WiFi for 3 days now. I work from home, so my income is being greatly affected by this. Im not getting any answers. Shame on you Afrihost and Openserve. Im being thrown from pillar to post, and no one is giving me proper answers. My ticket number with Openserve is 100BRK021025
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Caroline N's updateReviewer Update
06 Oct 2025, 11:03Openserve finally resolved my issue after a long wait. I take this opportunity to express my deepest gratitude to technician Agnes Kholopha. She really followed up with ensuring that I got reconnected. Although it was a Sunday, Agnes worked diligently and kept on communicating progress of resolving the issue. She greatly assisted and ensured that I was reconnected by end of day yesterday (Sunday 05 October 2025) Well done Agnes. Two gentlemen at Afrihost (sorry I did not get their names) were equally diligent and greatly assisted in getting our service back up and running. Thank you Afrihost and Openserve.
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Caroline N's update06 Oct 2025, 11:03
Reviewer Update
Openserve finally resolved my issue after a long wait. I take this opportunity to express my deepest gratitude to technician Agnes Kholopha. She really followed up with ensuring that I got reconnected. Although it was a Sunday, Agnes worked diligently and kept on communicating progress of resolving the issue. She greatly assisted and ensured that I was reconnected by end of day yesterday (Sunday 05 October 2025) Well done Agnes. Two gentlemen at Afrihost (sorry I did not get their names) were equally diligent and greatly assisted in getting our service back up and running. Thank you Afrihost and Openserve.