Disgusting service

Dear Valued Customer, thank you for scheduling your installation appointment for order, (***) with us. We are excited to connect you to our high-speed network. Your appointment has been scheduled to commence between 2024-03-05 08:00:00 AM and 2024-03-05 04:00:00 PM. You can also connect with Openserve directly to log, track your orders and faults, test your network speed and much more. Download the Openserve Connect App from your app store: https://tlkm.link/Openserve_Connect Keeping you connected. The Openserve Team

Dear Valued Customer, your dedicated Openserve Representative ******xx (N), is en route to your premises for order, (***). Your safety is our priority. Please note the vehicle registration details of the Openserve Representative: CAA******x, BAKKIE , FORD. Our Openserve Representatives will always carry identification with them, will arrive in an Openserve Branded Vehicle and will always adhere to strict COVID protocols. Click on the below link to track your Openserve Representative???s current location: https://n.otify.eu/xVv6MfhVu5i4q8kE?s Keeping you connected. The Openserve Team

This is my reply;

Hi. The guy called to say you will need to rebook because you didn't mention it's a granny flat of which I have typed on numerous occasions letting you guys know. So i don't understand

It’s now the 8th of March and still NO COMMUNICATION FROM EITHER MWEB OR OPENSERVE.

How I REGRET CHOOSING YOU GUYS. It’s sad sad sad sad.

In today’s world customer service should be your number one priority but you guys just don’t give a damn. I must just wait till one day you decide to assist me. Not even worries that I’m a new client who by word of mouth can get you more clients.

****ed up I tell you. ****ed up. Customer service is a joke in this ****ing country