Disgusting Service

<p>Posted to Hello Peter <br />Not last Saturday but the week before, I received a SMS from Telkom advising me that my line was being migrated to another ISP. This was strange as I never made this request but to cut a long long long story short, Open Serve decided to downgrade a number of users including me from a 10 meg line to a 2 meg line. In the SMS I was told that the service would be restored within 5 days. This was Thursday last week and today is Tuesday and the service has still not been restored. I have contacted Telkom a number of times which was an absolute waste of time. Open Serve are a law unto their own as they don't respond to requests left on their site and Telkom who utilises their services is unable to communicate with them. What a wonderful business model for failure! I keep on being told by my ISP that they can not do anything as they have to wait for Open Serve and I am beginning to think Christmas will come sooner then getting and response or resolution from them. If Open Serve can't do their job then they should hand over the contract to someone that can. I have complained on Hello Peter about Telkom and received one response saying they are sorry and that they would investigate. That was the last i have heard from them, perhaps the problem involved a faulty wire located in the north pole.</p> <p> </p> <p><br />Anyway, again I hope that this message is received by someone that cares and that something is done to correct this issue, hopefully before next year.</p>