Disgusted and frustrated with telkom and open serve

We have been experiencing an issue with our telkom wifi which stopped working due to cable theft in our area and we have phoned telkom every day since the 8th of December 2022 first the matter wasn't handled there until I made a fuss with numerous telkom agents regarding the matter, I was told the matter would be handled soon this was around Dec 13 or soo. On the 20th of Dec I called telkom again and was told open serve might not replace our cables at all if I didn't call I wouldn't have known, so I sent an email to open serve and was told I will be called shortly to explain the matter it is Dec 24th and no one has called yet I've been trying telkom and no answer there as well. It's Christmas in a few hours and we have a few days of public holidays on the way when will I get answers my bill has been paid for the month but wr have not used our internet money comes out very quick for the bill but service takes forever. I am disgusted and frustrated my sibling works from home and my father and I study from home this is hindering us from doing anything regarding the internet. How much more can i take. Please help!