Disappointment with Openserve Service

I am writing to express my disappointment with my recent experience using Telkom Openserve.

Initially, my wife and I were using Webafrica fiber at our premises and had very few issues with the service. However, we were attracted by Telkom’s 30-day free trial offer and the competitive prices on their fiber packages, so we decided to give it a try.

When the technician, Shaun, arrived to install the Openserve line, he removed my existing Webafrica line and disconnected the router from the small white box without consulting us. When my wife inquired, he mentioned that it was required and that we couldn’t leave it connected, even though the Webafrica line was still active at that time.

Following the 30-day trial, I attempted to continue with the Telkom service, but it took several days, and my connection was still not restored. When I contacted customer service, the representative was unhelpful and, frankly, rude.

As a result, I tried to reconnect my Webafrica line, only to be told that I would need to pay for reconnection. I mentioned to the Telkom representative that the technician had removed our existing line without our consent, which had caused this issue. Despite sending photos showing how the previous setup was altered, I have yet to receive a response.

Overall, this experience with Telkom Openserve has been frustrating and disappointing. I expected a higher level of service and professionalism, and I’m left regretting my decision to switch from Webafrica.