Disappointed once again - Service Delivery Disaster

To whom it may concern,

How is it possible that I am still struggling to get fiber installed at my home since OCTOBER 2017? Once again a technician was sent out to my home, but the infrastructure problem that has been reported, more times than I can count, has not been resolved. The closest pole with fiber is 3 houses from mine and no attempts have been made to remedy the situation.

On the Open Serve website you boast that your company has qualities like accountability, dedication, transparency and efficiency. I have yet to experience any of these qualities. The quality of consistency was however clearly demonstrated - your company has consistently been a disappointment and ***********!! Your company is wasting my time, as well as that of your technicians, by sending them out when the infrastructure is not in place. I receive daily phone calls from technicians and have explained the same problem over and over again.

What do I need to do in order to get adequate service delivery? It is not even possible to speak to a person directly in order to discuss the matter.

I urgently need to be contacted by management !!!!!!!!!