Connection outstanding - LOS light flashing

Good day,

I had issues with Openserve sins the 5th of January 2018 that was when the fibre installation was scheduled. It have sins then been rescheduled a couple of times, installation only took place Thursday the 8th of February (longer than a month) due to rescheduling.

The installation was done quick and the technician on the job gave me updates all the way until then were done. After the fibre had been installed and router been setup the technician realized that there is a connection problem somewhere on the line because the router is flashing red on the LOS button. The technician spend time looking for the error and did everything from his side to fix it. He then when outside my complex where a Openserve fibre box is where the connection error may be, but he could not access it because it is sealed. He notified me a specialist will have to come out and investigate the situation further and he will report this to his management.

It have now been a week and no further action have been taken to resolve this issue with the fibre connection. I have tried phoning the technician that came out for the initial installation but there is no answer. I have also put in a fibre query on the Openserve website but no response.

I am using an ISP (Bronberwisp) and need to log the complaint with them, then they will raise the issue further to Openserve also no response yet.

This is frustrating not getting the adequate assistance to resolve my matter.