Complaint Title: Ongoing Poor Service and Unresolved Fault – Openserve & Telkom

I am extremely disappointed with the service received from Openserve and Telkom. Over a month ago, Openserve installed a new router and connection system at my premises. During installation, the connection briefly worked but only at extremely low speeds—between 3 Mbps and 30 Mbps—despite being on a 200 Mbps package. Since then, the connection has never reached the promised speed.

Numerous tickets have been logged with Telkom, who have escalated the issue to Openserve multiple times. Openserve has contacted me on occasion, but no technician has ever resolved the actual problem. The issue remains unresolved to this day.

To make matters worse, Openserve scheduled a technician visit for Saturday, 1 November 2025, but no one showed up. No follow-up, no explanation—just more silence and broken promises.

This level of service is unacceptable. I am paying for a premium connection and receiving substandard performance with no accountability. I expect immediate action and resolution.