COMPLAINT REGARDING POOR SERVICE AND DELAYED PROCESSING OF FIBRE SUBSCRIPTION

Reference :_***7 On 1 June 2026, I attempted to cancel my fibre subscription through the Openserve website, as my service was on a prepaid basis. During the cancellation process, I was presented with an option to convert my subscription from prepaid to postpaid at a cost of R425. Based on the information provided, I proceeded with the conversion and paid the required amount.

However, despite making the payment, my fibre service has not been activated and I currently have no internet connectivity. Since then, I have sent several emails requesting assistance and an update on the status of my account. Unfortunately, the only response I continue to receive is that my request is still being processed.