Complaint of non installation at 2A Avalon road Beacon Bay East London.

I am Linda Madondile staying at no 2 Avalon Beacon Bay at East London. My email address is *** I have paid an amount of R479.00 for installation of Wi-Fi on the 26/06/2025 Openserve account, i have joined this through a lady working for Vuma her name is Xabiso. Her email address is ***

Two days later i was called by someone who wanted to come at my place for installation. He firstly asked if where am staying is a backyard flat or main house and I told him it's a not the main house, he told me he will cancel my order with this address and put a new order as no 2A Avalon road Beacon Bay. I asked when will he come again, he could not tell me as he stated he is not sure.

I decided to inform Xabiso about this and she said let's give them time they will definitely come. First week ended without any contact from Openserve. I again contacted Xabiso and she promised to contact Openserve and get back to me. Unfortunately she didn't come back to me and i told her i need refund if they're not able to render the service i paid for. I contacted her on the 2nd week and she was surprised they didn't contact me as she state that she even asked for my refund.

On the 08.07.2025 week I decided to call Openserve customer service and I have spoken with the guy called Atang Moji *** I added Xabiso on the call. Atang promised to escalate the matter to admin as he stated that it's admin who does that. On the 9th I checked with Xabiso if theres any developments. Xabiso rep**** on the 10th telling me that she reminded Openserve again on the morning of the 10th she is waiting for the response. On the 13.07.2025 Xabiso wrote an email to *** ***: *** following up with my order. Only on the 14.07.2025 Vernon Lotter (VJH) wrote an email telling Xabiso to create a new order with the correct address, Xabiso responded telling them that the premises are available for new order but there is no line 2 created, meaning if she place a new order we will go back to square one.

I am sick and tired of this back and forth without any solution. We're currently on forth week now and there's no clear time frame of when will they installation. Worst of on Saturday the 19 i was called by a guy from. Openserve asking if am Mr (so n so) telling me he came for installation at my place and I told him am not Mr.... he asked my address and I told him, he said he is in Nahoon at my place. I told him am waiting for installation however am not staying in Nahoon. The guy told me my name doesn't appear on Saturday's list for installation but he doesn't know what happened that he got my number. I followed up with Openserve East London tried calling *** there was no answer.

Can they give me my money or come install not later than the 22.07.2025 please.