CATASTROPHICALLY POOR SERVICE : WOULD NOT RECOMMEND

I placed an order for Fibre through Afrihost/Openserve on 28 December 2024. It is currently 18 January 2025, and I am still sitting with an inactive Fibre line with no internet connection. I've sent 5 emails to Openserve and made several calls to follow-up on the issue. After receiving countless of automated messages, with no feedback regarding the issue, I eventually had to make a threat to cancel my order with Afrihost/Openserve. Only then, did I receive a direct SMS from Openserve. Unfortunately, the response I received was the same as the automated messages I got via email. Long story short, it took Openserve 14 days to realize that there's an infrastructure issue that is preventing my order from being completed, but the last time an agent from Openserve came through to my property to assess the situation, the agent informed me that there were no issues. All that had to be done was the activation of the line. I've been trying to get hold of Openserve once again regarding this infrastructure issue as they did not clearly explain what's wrong with the infrastructure - according to their agent and from what I can see, there are no issues with the infrastructure.

This is a reminder not to take out any packages with Openserve. You will deeply regret it.