Can't complain about service delivery, because it does not exist! Absolutely pathetic!

Pity that you have to give a star! On Thursday 18 December I got a mail from Openserve to follow up on a mail that I sent 10 days earlier. Within a few minutes a new mail was sent, that said that if you don't reply within 3 days, the case will be closed. I sent a mail on the 18th(same day). Today when I did another query, I was told the case was closed! Wow, so between Open serve and Vodacom, I am still without wifi! Absolutely pathetic service delivery!