Call Consultants who know nothing about Telkom or OpenServe

In searching for contact information for OpenServe on Google's Search Engine, a landline is given to you as representative of this company. On dialing them, however, I found myself surprised that I was sent directly to the Telkom Call Centre. But, okay... let's see where this goes.

Following the prompts that come from Telkom Call Centre, I was sent to the Sales Department (according to the various numbers you have to select while on the call) and a Consultant answered the call (a call I made to a number I got online for OpenServe) and when I advised her that I would like to speak to a Sales Consultant for OpenServe in order to open a contract, I was advised by this Consultant that:

"Telkom does not have any contact information for OpenServe."

But...? I got this number online directly from the website.

"Yes. It takes you to our office but we don't have any information on them."

Then can I speak to anyone about a Fiber Contract option to be open with your company.

"Sorry, I'm not a Sales Consultant and you need to call the sales team on ."

Wait. What. Telkom/ OpenServe (I don't even know who to address here), but you do realize that you're sending your Customer for a duck-chase. Right?

How can you tell a Customer that you: (1) Do not have any information on a product that is YOURS? (2) Advertise a number as a point of sales number on ALL search engines, for your customers to call you, only to be ******* into going to a Telkom Call Center and (3)..., then your team cannot even assist the customer except to say "This isn't the number. Hang up and call this other number instead"

When I asked this Consultant for a Supervisor to speak to, I got told, "I need to log a fault in order for you to speak to a Supervisor."

Again-- Wait. What.

So, you need to log a fault in order for me to speak to someone above you? And the reply was a "Yes". I asked said Consultant why no management was on sight and she advised that "they are all at a training to discuss all the faults that were logged yesterday. So when they are out, they will address the faults logged today."

I don't know how your company works, or how you get business.... but, all we needed was one person to speak to regarding the opening of a Fiber contract with OpenServe for our residential home and then, at a later stage, assisting us with being our Service Provider for our office branches opening up throughout South Africa.

Now... we wonder, if we can't even reach you and Telkom don't have "any information on you", how good would your customer support actually be....