Bad Service from Openserve and Nokia

Nou I am confused. I need an immediate response within an hour ho is going to foot this bill?

From: Neels Theron ********** Sent: 27 October 2017 10:32 AM To: 'Andre Delit (AL)' ********** Cc: 'Hallowes, Geraldine (EXT - ZA/Centurion)' ********** ********** ********** Subject: RE: RE-INSTATEMENT - 9 Retzia Road, Hoheizen, Bellville A12

Good day

His presence is unknown and not even the courtesy of a follow up from him. Nokia does not even get hold of OpenServer very good adverti*****t not to use OpenServer for your fibre provider. I still want to know hoe is going to reimburse me for al the data I had to purchases. I will wait to tell the end of the day before I go public.

From: Andre Delit (AL) ********** Sent: 27 October 2017 09:55 AM To: Neels Theron ********** 'Hallowes, Geraldine (EXT - ZA/Centurion)' ********** Cc: Andre Lucas (A) ********** Subject: RE: RE-INSTATEMENT - 9 Retzia Road, Hoheizen, Bellville A12

Good day Mr Theron

I forwarded all your correspondences to Mr Andre Lucas who is the Operational Manager for your area. He is attending to this matter.

My name was incorrectly used on the correspondence provided to you by Nokia.

Regards

A.Delit Ops Specialist Peninsula (South) (T) **********

From: Neels Theron ********** Sent: 27 October 2017 09:35 AM To: 'Hallowes, Geraldine (EXT - ZA/Centurion)' ********** Cc: Andre Delit (AL) ********** Subject: RE: RE-INSTATEMENT - 9 Retzia Road, Hoheizen, Bellville A12 Importance: High

Good day

Now I must suffer the consciences this is not acceptable. OpenServer is your partner. I am going to take this to the media if I don’t receive a satisfactory response by day end. What is the response of OpenServer Representative Andre Delit?

Neels Theron

From: Hallowes, Geraldine (EXT - ZA/Centurion) ********** Sent: 27 October 2017 09:16 AM To: Neels Theron ********** Subject: RE-INSTATEMENT - 9 Retzia Road, Hoheizen, Bellville A12 Importance: High

Good day Mr. Theron,

Yes, I have received your email, we struggling to get a response from Openserve.

Kind Regards,

Geraldine Hallowes ********** Nokia FTTH Service Manager Boulevard Place North Tower, 1st. Floor C/o Herron Crescent & Century Boulevard Century City, Milnerton Cape Town.

From: Neels Theron ********** Sent: 27 October 2017 09:00 AM To: Hallowes, Geraldine (EXT - ZA/Centurion) ********** Subject: FW: CHANGE OF ACCOUNT IN FUTURE (MWB ********** ) Importance: High

Have you received this mail?

From: Neels Theron ********** Sent: 26 October 2017 02:34 PM To: 'Hallowes, Geraldine (EXT - ZA/Centurion)' ********** Cc: ********** ********** Subject: RE: CHANGE OF ACCOUNT IN FUTURE (MWB ********** ) Importance: High

27 Sep 1bb Airtime ********** 997 Vods9ldlx VQD 599.00

6 Okt 1bb Airtime ********** 997 Vods1txwq DRD 599.00

07 Okt 1bb Airtime ********** 997 Vods93gyk GRD 999.00

11 Okt 1bb Airtime ********** 997 Vods9dzkz LRD 999.00

17 Okt 1bb Airtime ********** 997 Vodsd1mf3 TRD 999.00

20 Okt 1bb Airtime ********** 997 Vods9mx4l ZRD 999.00

26 Oct 2017 1BB AIRTIME ********** 997 VODSZ241W8RD

-999.00

Good day, this is extracted from my credit card for data bundles that I purchase due to the negligence of your people damaging my ADSL line which is still not repaired. I would like to know how you are going to compensate me in this regard. At the moment I am paying mweb, Telkom and Vodacom.

Regards

Neels Theron

From: Hallowes, Geraldine (EXT - ZA/Centurion) ********** Sent: 12 October 2017 09:44 AM To: Neels Theron ********** 'Technical E-mail Centre - MWEB' ********** Subject: RE: CHANGE OF ACCOUNT IN FUTURE (MWB ********** ) Importance: High

Good day Mr. Theron,

My sincerest apologies for the inconvenience that may have been caused.

Kindly advise what your physical address is, so can attend to this immediately.

Kind Regards,

Geraldine Hallowes ********** Nokia FTTH Service Manager Boulevard Place North Tower, 1st. Floor C/o Herron Crescent & Century Boulevard Century City, Milnerton Cape Town.

From: Neels Theron ********** Sent: 11 October 2017 09:46 AM To: 'Technical E-mail Centre - MWEB' ********** Cc: Hallowes, Geraldine (EXT - ZA/Centurion) ********** ********** Subject: CHANGE OF ACCOUNT IN FUTURE (MWB ********** ) Importance: High

Good day

I logged a complaint regarding my internet line that is not operating from 24 August to date. The vault was on Telkom as you reported the problem with them. Telkom came to my office and checked the line and find that the fibre optic people damaged the cable cutting my ADSL service off. They promised it would be fixed on Friday the 25 August. I am running a business as a tax consultant, and most of my work are on the internet with efiling. Currently, I am paying Mweb and Telkom for no service and have to pay for data from Vodacom to run my business. To date, I still have no connection and would like you to assist me with the following matter as I am desperate and paying a fortune for data. Openserve/Nokia is installing the junction box where the fibre cables connect on my premise and fibre will be available were soon as you will be able to chec