Bad Service and Planning

On the 18th of May I requested a new account from Home Connect. 3 weeks later I was contacted by Open Serve to come an install the ONT. Two days later I was informed by the ISP that the B number on the ONT belongs to WebAfrica even though I never app**** to Web Africa nor ever had an account with them. I tried calling, using whatsapp etc. and finally got hold of an agent on whatsapp. She issued a reference number and told me that the B number would be released in 24 - 48 working hours. I followed up after the time and was informed by another agent on that reference the B number was released. Today Home Connect says it still isn't. There is no email or complaints on this and its now a month without an internet connection. This is just poor service on WebAfrica, Home Connect and Open Serve. Not to mention in appropriate use of my data for this process, how can someone claim an ONT without me ever applying to them.