BAD SERVICE

I app**** for the fibre connection on the 31 July 2018 via Axxess and I was told it will take maximum of 30 days for the installation to be done. I then received a call the following week and I was told that my home address was incorrect on the order. This was a bit of a surprise because when the order was made, I was sitting next to the lady that was processing my order. It was then returned to Axxiss.

I made follow ups telephonically on Axxiss and they assured me that the address is correct as I gave to them. Even thereafter, Openserve was not satisfied with what was given to them and called me the following week to indicate a different address to the one I gave Axxiss.

I then received an email from Axxiss which they were requesting that I give a municipal bill or erf number so that they can verify my property. I then refused this request on the basis that if they were serious in terms of finding my property, they could have called me and asked for directions. In fact, they are adamant that they could not find my property when they were using the GIS information.

I felt that it was very stupid as Openserve could have called myself and speak to me telephonically and ask for directions to my house.

The information on GIS in which they re**** on is incorrect. It gives a different address to that of my house.

This is the first that I'm getting such a difficulty as other delivery companies have called and found my property. I have been living in this house since 2014 and its the first I'm being asked this nonsense based on some internet information that is not correct