Bad service

I app**** at Telkom for an 4mbps ADSL Line for R599 p/m. the application was approved and I received a message from Telkom on 20.12.2017 stating that the installation will take place 28.12.2017 and this is an all day appointment where I cancelled my plans for the day to stay at home for the installation. Openserve also send a message to confirm that the installation will take place and if it will be in order and you must reply with @Yes to confirm which I did. On 28.12.2017 no one pitched up. From 12.13 I tried contacting Telkom, you just hold no answer. At 14h52 & 14h58 I contacted Telkom again holding on for +- 15min eventually I spoke to a lady which I asked if the technician is still going to come today as we have been waiting the whole day, where she told me " there is still time left for the appointment and I must wait" 1 hour ? seriously who would pitch if there is only one our left to do the installation. I was so furious that I didn't right down the name of this consultant. On 09.01.2018 I contacted Telkom again, after holding for +- 15 min again eventually spoke to a guy who said that in December they had short staff that is why they didn't come to do the installation. I asked when will be the first available date then he told me that it is the 16.01.2018 which I told him to book, I arranged someone to be at the property as it is yet again an all day appointment. At 14H00 yesterday 16.01.2018 no one was at the property yet. I contacted Telkom again this time holding for +-30min, total call was 38.57min. This guy phoned the technician , put me on hold, after he spoke to the technician he told me that Openserve is not aware of the order, No Record of my order. They didn't receive my order number for installation, while on the phone with the Telkom Sales person I received a message form Openserve who said the installation will also be 16.01.2018 the message was send 14.41pm. the sales consultant was also not very friendly and said to me he is trying to help me but I am refusing to take don't the reference number, which I told him don't say something which I didn't say. I was explaining the situation and then he must listen to my problem.Well they also didn't pitch. According to the sales person the technical department will contact me in the next two days to schedule another appointment and I must tell them what date will suite me where I told this guy a Saturday will suite me because I can't take from work the whole time and then they don't pitch up. According to them Openserve can do an installation on a Saturday. If they don't pitch for the next appointment I will cancel this order, and advise people to not use Telkom as a service provider because there is no Service.

Well lets see if they phone me between today and tomorrow