Bad service

will like to log a formal complaint. On the 28 march l log a case because these no network on my wifi ref was provided which is 94ARK280326 when I call to make a follow up after a day not receiving a call from technicians I'm told that the number on the system which is my phone number us wrong then I told that person was assisting me to change because that number it was wrong then that person told me is update. Then someday I called for followup I'm told that the technicians is trying to call me but the number other system is not working hence I updated my number. After two day that case was closed not resolve. I called to check why is closed but not resolved yet i didn't get the right answer I'm told to log another call ***. I didn't receive a call from technicians but when I trace it from openserve App it seems like technicians was busy , I went out to fund out if these someone busy on the pole or fixing my line they was no one outside ofter an hour the case was closed but the matter was not resolved. I log another case again yesterday *** I called to make a followup the number on the system is wrong is not mine. I can't be calling and logging case with the same matter and no one is willing to assist. It been 10 without intern̈et but in 2 days you expect me to pay for the service that I'm not getting. Please assist because I'm going to take this up.