Bad customer service.

In this day and age. How is it possible that you do not have supporting staff available on a Sunday? The fiber in our area went down yesterday for no apparent reason. I call the help desk. They tested the line to ensure that there was a fault. Then they tell that they they will send someone to investigate on Monday. However, if it is my fault. I need to pay R1,700 call out. This is most probably the 3rd time this month my service is down, due to their infrastructure. But when you request a credit on the account. They refer you to the accounts department. They KNOW you will not get any credit from the accounts as the effort to convey your message is more than it is worth. But now technicians to attend to issues on a Sunday is just not acceptable. This must be the only SP that cannot fix a problem on a Sunday. Real BAD Service.