Bad customer care from moja connect and openserve.

Thought it was ok not to pay my Fibre services for December cause I wasn't going to be around, seeing it's a month to month option. Came back January and now I had to pay admin fees (for reconnection) that I wasn't made aware of when I signed up. Paid those fees but was only connected a few days later. The connection lasted only 2 days of which I got a call from openserve saying I had ordered a new Wi-Fi. I said no I didn't and the when the problems started. I wasn't made aware that I needed anything new. Now I WhatsApp moja connect and for a whole they tell me that it's activated on their side meanwhile it's not working on my side. I text them day in and day out and sometimes don't even get a respond. I'm two and a half weeks in without services that I paid for. It's really frustrating because there's stagnation. Worst part is they make it difficult for you to contact them as non of their numbers work!