Bad bad service

I had a Fibre line through Axxess. Openserve decides to discontinue the line I had and can afford and Axxess let me know that my service will go up by R200 a month. This is something I cannot afford as I was retrenched last year and now work part time from home. I need the internet as it is running bookings for a guest house.

I did my cancelation within the required time and app**** for a line migration to Mweb who had a package I could afford. This is still with Openserve. Yet Mweb cannot take over the line because according to Axxess, Openserve has not released the line. My last day with Axxess was on 31 March, we are now at 13 April and I am still struggling. Openserve e say they have escalated it, but honestly how long am I going to have to work on mobile data because Openserve cannot do what is supposed to be done. This is still going to be their line, just changing ISP.... I am really frustrated and slowly starting to think Openserve don't give a damn about their customers