Bad bad bad service from Afrihost

The worst possible service yet!! I joined afrihost in October as I had to give vox notice of 1 calender month. Service to start 1 Dec. On or about 27 Nov I checked to see that the transition would be done smoothly. I had my own wifi router so the switch over should have been seamless. 2 weeks later and hours on the whatsapp service, having to buy a wifi router 2ce with no luck. But wow, I must say they were fast to demand payment and offer no assistance. If I could give any less than a 1 star rating I would