Appalling service from Open Serve

Since being advised to migrate from the current service provider to Open Serve, Open Serve was great at the beginning of my 3 week ordeal. Their first technician, Puthi (excuse the spelling) was dispatched to my home within 1-2 days. Sadly that when things started to go wrong. Puthi said that Open Serve couldn’t do trenching and I had to do the trenching and provide conduit at my own cost. Open Serve later confirmed telephonically with me that they can do trenching and that Puthi needed to arrange it with them. Puthi did not pitch at my home to complete the installation on the 2nd visit as planned and used a feeble excuse that he forgot. After those lies, I asked for another technician and Open Serve dispatched Frans (excuse the spelling). Frans came with the same stories but said that he would get the Field Services Manager to my home yesterday to inspect and confirm the works - this did not happen and my fibre installation to swap to Open Serve is still not done. Further to this, Frans also said that “they were not allowed to work at a home if the dogs were not locked up.”, which is nonsense - but I’m willing to retract this if Open Serve can provide that signed policy to me. All in all, 3 failed attempts to complete my installation; 1 incorrect excuse regarding trenching; 1 questionable policy excuse regarding dogs and lies from both Open Serve technicians. This is an utter embarrassment!