Appalling Customer service

I have been trying to get a Fibreline installed into my cottage since the 24th July 2026. I wont mention the ISP as they are not the issue. I had an Openserve employee come to my premises to test a line that is readily available on the property I am on, the line was tested by Juven and I was told the line is ready for installation ( there are 2 other cottages on the property that use openserve) Openserve told me that my ISP provider needs to change the address to stipulate that its a cottage on the property to which they have. They have since done absolutely nothing once again siting "feasibility" I am failing to understand how "feasibility" can be a problem when there is a live box/line in my unit. In the interim I am in the process of losing my job, I have had to go live elsewhere to be able to work. They have absolutely zero customer service. Going to Social media has no effect. Absolutely appalling.