Apathetic service

Woke up Friday to no Internet. Reported fault (Ref 100BRK180823). Mid afternoon technician came, quickly found that fault was a damaged splitter down the road. Said part had to be collected in Witpoortjie and would only happen on Saturday but that another team would take over as he had done too many hours according to his manager.

Saturday noon called again to report fault - it was escalated. Later in the day called and was told there’s nothing call centre could do it had already been escalated and it was an “exchange” problem.

Sunday NO internet!

In interim have spent the same amount I pay monthly for my WiFi/ internet, on data for the SIM card for my alarm system and for my phone!

There is no continuity in service, poor feedback and it seems left hand doesn’t have a clue what the right hand is doing! And apart from the technician, seems like Openserve is apathetic and don’t care about customer service!

Fortunately I think my contract is up!