Answer your phones or GET MORE STAFF!

We recently had our Telkom service transferred. The Openserve technician firstly did not run new lines (as has been the case every single time I've ever had a new service installed), but rather connected new lines to the old existing ones. Added to this was a very untidy installation with one wire running at an almost 45 degree angle from the ceiling to the floor, and also mixed wires (cream & black wiring connected together at random intervals). I called him the next day to come and tidy it all up. He came and sort of tidied his mess up... I subsequently found other very suspect connections around the house.

This was on the 10/11 December. Fast forward to the 24th when our service suddenly died. We enquired from our neighbour whether their line was working to which they responded that their line/internet was down (and wait for this...) from the exact day when ours was installed. In installing ours he had completely disconnected their service.

I've contacted Telkom repeatedly for fault/tech support, and even contacted the Openserve technician (explaining his error to him). I'm still waiting for him...

I've since tried calling Openserve directly (and I held on, and on, and on... for days on end) I eventually opted for the option of a call back... Still waiting...

I work for a Financial Service Provider, and in our call centres when such a call is logged there is a 24-48 hrs turn around time for a response. Can't wait to experience what yours is.

In closing, my grievance is firstly related to the shoddy and probably incomplete installation by your Openserve technician, and secondly to your almost non-existant Call Centre service.

I await your response with baited breathe........