*********** and rude staff! Even after 4 months I have not been assisted. Even though I paid!!

Don’t even bother with this company!!!

Re: Ongoing Complaint regarding Delayed Internet Connection and Poor Customer Service

I am writing to express my extreme disappointment and frustration with the service I have received from Openserve. Despite paying for my internet connection four months ago, I remain unconnected. This is unacceptable and has caused me significant inconvenience.

Throughout this period, I have made numerous attempts to contact your customer support team, only to be met with rudeness and unprofessionalism from the staff members I spoke with. I eventually escalated my complaint to the manager, who promised to assist me. However, it is now December, and I am yet to receive any meaningful assistance or resolution.

The details of my complaint are as follows:

I request that you take immediate action to resolve this matter. Specifically, I request:

- A full refund for the period during which I have been without internet connection - Cancellation of my subscription - A formal apology for the poor service I have received - Compensation for the money I paid you and the company's failure to provide the services I paid for

I