An Absolutely Disappointed Customer

Absolutely gutted at the way Openserve deals with their customers. I am a new customer who signed up through Afrihost, its been 3 weeks since I moved into my new place and my subscription was done a week before moving in. My business runs through the WiFi but Openserve can not even give me a date as to when they will come and fit in my fibre lines. I am unable to work as their is no Internet. All the agents can tell me is "We're so sorry". Is this the way you treat your clients?