Almost 2 weeks and not connected!!!

I haven't even began and they are already causing so many issues. It's been 2 weeks trying to get my fibre sorted. I am currently working from home and this makes it incredibly difficult. I don't understand what the hold up is as I already have a box installed and a B number. I understand a migration is what's supposed to happen and this should have taken max 2 days. Its been almost 2 weeks. My lease agreement was provided. There has been no communication. Openserve also decided to cancel my order for no reason. Dealing with Rsaweb who is assisting me to get fibre at Openserve and it's been an absolute nightmare. When will this be resolved? Sometimes paying a higher premium and going w with another service provider might be more beneficial. Please could you guys assist me as I really need to get connected as soon as possible.