After reaching out to OpenServe, requesting them to assist with sending out one of their technicians to assess and restore my wifi connection they have since decided to ignore my ticket which is now 5 days old

After reaching out to OpenServe, requesting them to assist with sending out one of their technicians to assess and restore my wifi connection they have since decided to ignore my ticket which is now 5 days old. The service from OpenServe is beyong unacceptable.