AFRIHOST SERVICE

One judges a situation not when it works but how it reacts to an extra-ordinary situation. My Afrihost internet connection has been down since Tuesday. I logged service call through the Whatsapp function and was advised that the matter has been escalated by the manager to the Fibre department. I get a response today that Fibre was only advised on Wednesday and to expect a 48-72 hour response. Without the internet for an extended period it makes life very difficult for obvious reasons. I feel that Afrihost service is below par compared to when it was a startup- very disappointed with the turnaround time. I accept that there are multiple events being attended by Afrihost but connectedness is how we live today, and a long window is just not acceptable.