A HUGE complaint about Openserve

A HUGE complaint about Openserve. I've always had good service from Telkom but this arm of their business leaves me totally frustrated. Relocating to a new address and wanting fibre I thought staying with Telkom was the smoothest way to go. Openserve have now got at least 3 profiles for my address! All of them say my broadband has been activated but no technician has been to install. Not got WiFi, no router (which is part of the deal) and obviously no connection. Duncan at Openserve is aware of my situation and yet it remains unresolved. I tried the online app but they want a reference numbers. With so many profiles open that's another dead end. I may have to follow others who have cancelled and go to another fibre supplier.