4 weeks and still waiting for fiber installation!!!

My boss requested a fiber line move to my new address. Got a ticket on 9 December but I am STILL waiting!!! Can't access the tracking link. Escalated with Afrihost on Monday and STILL NOTHING!!!

Dear Customer, we have received your order on 2025-12-09. Thank you for connecting on the Openserve network. Your Order Ref No is ***. Please track your order and installation date by downloading the Openserve Connect App https://tlkm.link/Openserve_Connect Thank you