Based on recent customer reviews, oobainsure is defined by the strength of its individual consultants and the speed of its geyser and plumbing response. Customers consistently name specific agents who explain cover clearly and follow up until an issue closes. A recurring theme, however, is friction on structural claim decisions, cancellation admin and debit orders, where clients describe rejections, delays and unwanted deductions.
Top Strengths:
- •Agent Quality & Customer Care: Agent Quality & Customer Care (4.5) is the standout theme. Consultants including Lee Groenewald, Carmelita, Mandy, Laken and Renatta Singh are named repeatedly for patience with first time home buyers, clear policy explanations and taking personal ownership of difficult claims.
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 10m
TrustIndex
10
Perfect Score
Ranking
#2
in Brokers
Reply Time
6h 22m
NPS Score
57
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 10m
Dec '25 - Nov '26
Frequently Asked Questions About oobainsure
What do customers say about oobainsure?
Based on recent customer reviews, oobainsure is defined by the strength of its individual consultants and the speed of its geyser and plumbing response. Customers consistently name specific agents who explain cover clearly and follow up until an issue closes. A recurring theme, however, is friction on structural claim decisions, cancellation admin and debit orders, where clients describe rejections, delays and unwanted deductions.
What is oobainsure's biggest strength?
oobainsure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.5) is the standout theme. Consultants including Lee Groenewald, Carmelita, Mandy, Laken and Renatta Singh are named repeatedly for patience with first time home buyers, clear policy explanations and taking personal ownership of difficult claims.
What are the most common complaints about oobainsure?
The most common complaint about oobainsure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling & Resolution (3.5) is sharply split. Geyser and leak claims are frequently settled within hours, yet storm, roof, boundary wall and gate motor claims are commonly declined for wear and tear or exclusions, sometimes without a site assessment.
How does oobainsure compare to other Insurance companies?
oobainsure scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Insurance, compared to the Insurance industry average of 3.1. Their strongest theme is Agent Quality (4.5); their weakest is Pricing & Premiums (3.3). The top AI-rated Insurance business on Hellopeter is CLC (4.4). How is the AI Score calculated? →
Is oobainsure trustworthy?
oobainsure has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,021 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 10 min. Hellopeter has tracked oobainsure across 3,888 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,021)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2019
Dont trust Ooba insure with insuring your assets!!
The worst insurance experience of my life. I had a pipe burst in to top of my wall, destroyed my ceiling and damaged alot in my kitchen. The water was gushing out and I called them. They could only get a plumber out 2 days later. I called them 5 times that day and they did not give a damn about me and my family being without water for days they said that is the best they can do, or get my own plumber and they will cover R5000 for emergency repairs. I got my own plumber who repaired it that day. Then I put the claim in and they want to send another plumber out to remove my ceiling again to inspect where in the wall the pipe burst and take the cement out my wall???? This is after 20+ emails of sending them videos, pictures, reports ect. The claim was rejected. I immediately cancelled this insurance as they find more excuses not to pay than to commit on what they offer. The call center is rude and treated me like I am a ********. Dont trust insuring your assets with these people, you have been warned. Since cancelling I have taken them to the ombudsman.
1 reviews | Active since Nov 2019
Dont trust Ooba insure with insuring your assets!!
The worst insurance experience of my life. I had a pipe burst in to top of my wall, destroyed my ceiling and damaged alot in my kitchen. The water was gushing out and I called them. They could only get a plumber out 2 days later. I called them 5 times that day and they did not give a damn about me and my family being without water for days they said that is the best they can do, or get my own plumber and they will cover R5000 for emergency repairs. I got my own plumber who repaired it that day. Then I put the claim in and they want to send another plumber out to remove my ceiling again to inspect where in the wall the pipe burst and take the cement out my wall???? This is after 20+ emails of sending them videos, pictures, reports ect. The claim was rejected. I immediately cancelled this insurance as they find more excuses not to pay than to commit on what they offer. The call center is rude and treated me like I am a ********. Dont trust insuring your assets with these people, you have been warned. Since cancelling I have taken them to the ombudsman.
1 reviews | Active since Sept 2023
Best Service from Carmz
Thank you Carmz for your best service, and for making easy for me to choose the bond insurance that suits my needs. Everything was perfecly explained thank so much
1 reviews | Active since Sept 2023
Best Service from Carmz
Thank you Carmz for your best service, and for making easy for me to choose the bond insurance that suits my needs. Everything was perfecly explained thank so much
1 reviews | Active since Mar 2025
Tommy-Lee Price was extremely professional and provided the very best customer service
Tommy-Lee Price was extremely professional and provided the very best customer service. Percival Jacobus kept on checking for updates regarding my insurance claim, he went the extra mile always making sure I'm happy, excellent service.
1 reviews | Active since Mar 2025
Tommy-Lee Price was extremely professional and provided the very best customer service
Tommy-Lee Price was extremely professional and provided the very best customer service. Percival Jacobus kept on checking for updates regarding my insurance claim, he went the extra mile always making sure I'm happy, excellent service.