

oobainsure
Based on recent customer reviews, oobainsure is defined by the strength of its individual consultants and the speed of its geyser and plumbing response. Customers consistently name specific agents who explain cover clearly and follow up until an issue closes. A recurring theme, however, is friction on structural claim decisions, cancellation admin and debit orders, where clients describe rejections, delays and unwanted deductions.
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 14m
TrustIndex
10
Perfect Score
Ranking
#10
in Home Insurance
Reply Time
6h 51m
NPS Score
56
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 14m
Oct '25 - Sep '26
Based on recent customer reviews, oobainsure is defined by the strength of its individual consultants and the speed of its geyser and plumbing response. Customers consistently name specific agents who explain cover clearly and follow up until an issue closes. A recurring theme, however, is friction on structural claim decisions, cancellation admin and debit orders, where clients describe rejections, delays and unwanted deductions.
oobainsure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.5) is the standout theme. Consultants including Lee Groenewald, Carmelita, Mandy, Laken and Renatta Singh are named repeatedly for patience with first time home buyers, clear policy explanations and taking personal ownership of difficult claims.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Ooba building insurance claim logged 24 June 2026 to repair water leak in bathroom. Received poor, unsufficient, unprofessional, delayed service from their appointed plumber and builder. Middle of September, work still undone, worse, poor workmanship, crack in the bathtub. Requested their qualification, in waiting. Endless follow up calls to Ooba building insurance claims department. Call centre, passed from person to person.
1 reviews | Active since Sept 2026
Ooba building insurance claim logged 24 June 2026 to repair water leak in bathroom. Received poor, unsufficient, unprofessional, delayed service from their appointed plumber and builder. Middle of September, work still undone, worse, poor workmanship, crack in the bathtub. Requested their qualification, in waiting. Endless follow up calls to Ooba building insurance claims department. Call centre, passed from person to person.
1 reviews | Active since Mar 2022
They provide the best service, cheers to them for that
1 reviews | Active since Mar 2022
They provide the best service, cheers to them for that
1 reviews | Active since Sept 2026
M happy for introducing me well about home insurance u guys ur different with other company I hopefully soon I will talk to you guys again
1 reviews | Active since Sept 2026
M happy for introducing me well about home insurance u guys ur different with other company I hopefully soon I will talk to you guys again
1 reviews | Active since Sept 2026
Good day I bought an Orlando Pirates Away 26/27 cream black stadium jersey, paid R1399,95 cash at Loch Logan Bloemfontein on the 7 September 2026, order number is B***2-01. They courier was Thozamile Mabongo who was rude on that day when he Did not find my brother at home in Port Elizabeth as he was with me in the Free State as we had an emergency we encountered at home. We did not receive the parcel but the message was sent to my phone and said it was delivered, how? We don’t know. Please help us to get our t-shirt from the courier guy
1 reviews | Active since Sept 2026
Good day I bought an Orlando Pirates Away 26/27 cream black stadium jersey, paid R1399,95 cash at Loch Logan Bloemfontein on the 7 September 2026, order number is B***2-01. They courier was Thozamile Mabongo who was rude on that day when he Did not find my brother at home in Port Elizabeth as he was with me in the Free State as we had an emergency we encountered at home. We did not receive the parcel but the message was sent to my phone and said it was delivered, how? We don’t know. Please help us to get our t-shirt from the courier guy
1 reviews | Active since May 2023
What a pleasurable experience to receive such friendly and professional service.
1 reviews | Active since May 2023
What a pleasurable experience to receive such friendly and professional service.
The most common complaint about oobainsure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling & Resolution (3.5) is sharply split. Geyser and leak claims are frequently settled within hours, yet storm, roof, boundary wall and gate motor claims are commonly declined for wear and tear or exclusions, sometimes without a site assessment.
oobainsure scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Insurance, compared to the Insurance industry average of 3.1. Their strongest theme is Agent Quality (4.5); their weakest is Pricing & Premiums (3.3). The top AI-rated Insurance business on Hellopeter is CLC (4.4). How is the AI Score calculated? →
oobainsure has a TrustIndex of 10 out of 10 on Hellopeter, based on 973 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 14 min. Hellopeter has tracked oobainsure across 3,728 total reviews. How is the TrustIndex calculated? →