CR
Clayton R

1 reviews | Active since Nov 2019

12 Nov 2026, 22:02

Dont trust Ooba insure with insuring your assets!!

The worst insurance experience of my life. I had a pipe burst in to top of my wall, destroyed my ceiling and damaged alot in my kitchen. The water was gushing out and I called them. They could only get a plumber out 2 days later. I called them 5 times that day and they did not give a damn about me and my family being without water for days they said that is the best they can do, or get my own plumber and they will cover R5000 for emergency repairs. I got my own plumber who repaired it that day. Then I put the claim in and they want to send another plumber out to remove my ceiling again to inspect where in the wall the pipe burst and take the cement out my wall???? This is after 20+ emails of sending them videos, pictures, reports ect. The claim was rejected. I immediately cancelled this insurance as they find more excuses not to pay than to commit on what they offer. The call center is rude and treated me like I am a ********. Dont trust insuring your assets with these people, you have been warned. Since cancelling I have taken them to the ombudsman.

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Replies (1)
oobainsure
oobainsure's reply12 Nov 2026, 22:11
Official

Dear Clayton,

Please accept our sincerest apologies for any inconvenience you have experienced.

We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.

Yours sincerely,
ooba insure