Based on recent customer reviews, oobainsure is defined by the strength of its individual consultants and the speed of its geyser and plumbing response. Customers consistently name specific agents who explain cover clearly and follow up until an issue closes. A recurring theme, however, is friction on structural claim decisions, cancellation admin and debit orders, where clients describe rejections, delays and unwanted deductions.
Top Strengths:
- •Agent Quality & Customer Care: Agent Quality & Customer Care (4.5) is the standout theme. Consultants including Lee Groenewald, Carmelita, Mandy, Laken and Renatta Singh are named repeatedly for patience with first time home buyers, clear policy explanations and taking personal ownership of difficult claims.
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 27m
TrustIndex
10
Perfect Score
Ranking
#2
in Brokers
Reply Time
6h 30m
NPS Score
57
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 27m
Nov '25 - Oct '26
Frequently Asked Questions About oobainsure
What do customers say about oobainsure?
Based on recent customer reviews, oobainsure is defined by the strength of its individual consultants and the speed of its geyser and plumbing response. Customers consistently name specific agents who explain cover clearly and follow up until an issue closes. A recurring theme, however, is friction on structural claim decisions, cancellation admin and debit orders, where clients describe rejections, delays and unwanted deductions.
What is oobainsure's biggest strength?
oobainsure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.5) is the standout theme. Consultants including Lee Groenewald, Carmelita, Mandy, Laken and Renatta Singh are named repeatedly for patience with first time home buyers, clear policy explanations and taking personal ownership of difficult claims.
What are the most common complaints about oobainsure?
The most common complaint about oobainsure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling & Resolution (3.5) is sharply split. Geyser and leak claims are frequently settled within hours, yet storm, roof, boundary wall and gate motor claims are commonly declined for wear and tear or exclusions, sometimes without a site assessment.
How does oobainsure compare to other Insurance companies?
oobainsure scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Insurance, compared to the Insurance industry average of 3.1. Their strongest theme is Agent Quality (4.5); their weakest is Pricing & Premiums (3.3). The top AI-rated Insurance business on Hellopeter is CLC (4.4). How is the AI Score calculated? →
Is oobainsure trustworthy?
oobainsure has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,032 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 27 min. Hellopeter has tracked oobainsure across 3,843 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,032)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2019
Poor Claims Handling, Lack of Communication and No Accountability
I have been insured with OOBA since 2020, paying my premiums every month without fail. Unfortunately, my experience with their claims department has been extremely disappointing. In approximately 2023, I reported a roof leak telephonically while the damage was still minor. OOBA appointed an assessor, who inspected the property and confirmed that he had submitted his findings to them. I waited for feedback, expecting the matter to be handled professionally. However, I received no communication or meaningful update. In February this year, after receiving no resolution, I decided to follow up and resubmit the claim. OOBA responded promptly this time, but only to reject it on the grounds of poor maintenance. What I find particularly concerning is that I had reported the problem when it was still minor. The damage subsequently worsened while I was waiting for OOBA to respond to the original claim. Yet, despite the time that had passed without meaningful feedback, no apparent consideration was given to the history of the claim or the delay in communicating with me. Since then, I have escalated this matter repeatedly through various *** and channels, but I have still not received a satisfactory response or a proper resolution. Meanwhile, my premiums continue to be debited every month without fail. The premiums have also doubled since I started with OOBA, yet the level of service I have experienced has been deeply disappointing. It is frustrating to see positive reviews from other customers while my own unresolved complaint appears to be receiving little attention. I understand that every claim is assessed on its merits, but I believe customers deserve timely communication, fair consideration of the facts and accountability when things go wrong. I am now referring this matter to the relevant ombudsman in the hope that an independent party will review the handling of my claim and the circumstances surrounding its rejection. I would not recommend OOBA to anyone based on my personal experience. My advice to prospective customers is to carefully consider not only the premiums and policy benefits but also how claims and complaints are handled when something goes wrong. I am still waiting for someone at OOBA to take ownership of this matter and provide a proper, reasoned response.
1 reviews | Active since Mar 2019
Poor Claims Handling, Lack of Communication and No Accountability
I have been insured with OOBA since 2020, paying my premiums every month without fail. Unfortunately, my experience with their claims department has been extremely disappointing. In approximately 2023, I reported a roof leak telephonically while the damage was still minor. OOBA appointed an assessor, who inspected the property and confirmed that he had submitted his findings to them. I waited for feedback, expecting the matter to be handled professionally. However, I received no communication or meaningful update. In February this year, after receiving no resolution, I decided to follow up and resubmit the claim. OOBA responded promptly this time, but only to reject it on the grounds of poor maintenance. What I find particularly concerning is that I had reported the problem when it was still minor. The damage subsequently worsened while I was waiting for OOBA to respond to the original claim. Yet, despite the time that had passed without meaningful feedback, no apparent consideration was given to the history of the claim or the delay in communicating with me. Since then, I have escalated this matter repeatedly through various *** and channels, but I have still not received a satisfactory response or a proper resolution. Meanwhile, my premiums continue to be debited every month without fail. The premiums have also doubled since I started with OOBA, yet the level of service I have experienced has been deeply disappointing. It is frustrating to see positive reviews from other customers while my own unresolved complaint appears to be receiving little attention. I understand that every claim is assessed on its merits, but I believe customers deserve timely communication, fair consideration of the facts and accountability when things go wrong. I am now referring this matter to the relevant ombudsman in the hope that an independent party will review the handling of my claim and the circumstances surrounding its rejection. I would not recommend OOBA to anyone based on my personal experience. My advice to prospective customers is to carefully consider not only the premiums and policy benefits but also how claims and complaints are handled when something goes wrong. I am still waiting for someone at OOBA to take ownership of this matter and provide a proper, reasoned response.
1 reviews | Active since Oct 2026
Excellent service swift response even though it was the following day it was early morning and re...
Excellent service swift response even though it was the following day it was early morning and really productive i would recommend your services
1 reviews | Active since Oct 2026
Excellent service swift response even though it was the following day it was early morning and re...
Excellent service swift response even though it was the following day it was early morning and really productive i would recommend your services
1 reviews | Active since Oct 2026
I was impressed with the services
I was impressed with the services. On time service. Consultant was caring and ensured we were sorted out. The service provider who attended was well spoken and respectful. Patient to explain the problem and solution.
1 reviews | Active since Oct 2026
I was impressed with the services
I was impressed with the services. On time service. Consultant was caring and ensured we were sorted out. The service provider who attended was well spoken and respectful. Patient to explain the problem and solution.
1 reviews | Active since Oct 2026
Carmz was really patient , and answered all questions i had
Carmz was really patient , and answered all questions i had. I understood every detail that was shared with me. The experience was a 10/10
1 reviews | Active since Oct 2026
Carmz was really patient , and answered all questions i had
Carmz was really patient , and answered all questions i had. I understood every detail that was shared with me. The experience was a 10/10
1 reviews | Active since Nov 2018
Excellent service and reliable
I have been with ooba for 16yrs and theres never a time were i put a claim and had received push backs all my claims were prioritised and attended i was always updated, i would recommend them yo sbyone looking for insurance im a very happy client ❤️
1 reviews | Active since Nov 2018
Excellent service and reliable
I have been with ooba for 16yrs and theres never a time were i put a claim and had received push backs all my claims were prioritised and attended i was always updated, i would recommend them yo sbyone looking for insurance im a very happy client ❤️