Springbok Official Retail
Unclaimed Business
|1|7 Reviews (last 12 months)|This business does not respond to reviews
Springbok Official Retail
Unclaimed Business
|1
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Springbok Official Retail is facing significant dissatisfaction across its online retail experience. Customers consistently mention prolonged delivery delays, unfulfilled orders, and a complete absence of communication after payment. A recurring theme is the difficulty of reaching support, with shoppers reporting unanswered emails, no contact number, and ignored social media messages. Several buyers describe issues with refunds, incorrect personalisation, and merchandise quality. The overall tone suggests that the brand's reputation is being undermined by operational and customer service shortcomings that customers feel are unbefitting of the Springbok name.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
Candice B
1 reviews | Active since Jan 2021
9 Sept 2026, 09:57
Don't bother ordering on Springbok Retail Site as you will never get your package!
Don't even bother ordering from Springbok retail! You will never get your order and when you follow up you are met with excuses and back and forth emails. You will never hear from them first as to why your order hasn't been delivered and they will make up nonsense about your address being wrong, despite the fact that your address is correct on invoice and order confirmation and every other e-commerce store you order from somehow finds your address with no hassle. I wanted to give them a 0 but unfortunately the site won't allow it! If you cannot fulfil orders, you should not be in the business of e-commerce!
Helpful (0)
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Candice B
1 reviews | Active since Jan 2021
9 Sept 2026, 09:57
Don't bother ordering on Springbok Retail Site as you will never get your package!
Don't even bother ordering from Springbok retail! You will never get your order and when you follow up you are met with excuses and back and forth emails. You will never hear from them first as to why your order hasn't been delivered and they will make up nonsense about your address being wrong, despite the fact that your address is correct on invoice and order confirmation and every other e-commerce store you order from somehow finds your address with no hassle. I wanted to give them a 0 but unfortunately the site won't allow it! If you cannot fulfil orders, you should not be in the business of e-commerce!
0
Replies (0)JO
Jeanné Odendaal
1 reviews | Active since Jan 2022
25 May 2026, 19:51
Refund Still Not Paid After Nearly A Month
I ordered a white Springbok jersey for my son from Springbok Official Retail on 16 April 2026. The item arrived on 21 April and looked like a cheap knock-off product, so I immediately logged a return and sent it back. On 29 April I received confirmation that my refund would reflect in my account within 10 days. After hearing nothing, I followed up again on 18 May and was told that finance had been contacted regarding my refund. Since then, there has been no further communication. Today is 25 May and I still have not received my refund. Very disappointing experience, poor communication, and unacceptable customer service.
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Jeanné Odendaal
1 reviews | Active since Jan 2022
25 May 2026, 19:51
Refund Still Not Paid After Nearly A Month
I ordered a white Springbok jersey for my son from Springbok Official Retail on 16 April 2026. The item arrived on 21 April and looked like a cheap knock-off product, so I immediately logged a return and sent it back. On 29 April I received confirmation that my refund would reflect in my account within 10 days. After hearing nothing, I followed up again on 18 May and was told that finance had been contacted regarding my refund. Since then, there has been no further communication. Today is 25 May and I still have not received my refund. Very disappointing experience, poor communication, and unacceptable customer service.
0
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Anonymous
1 reviews | Active since May 2017
17 Dec 2025, 12:00
Shocking Springbok Retail Service
I have been waiting 2 1/2 weeks for Springbok merchandise having been informed delivery in 3-5 working days. Order paid for 01/12/2025. Each time I've requested feedback.....absolute silence only to receive an email (17/12/2025) telling me the items ordered are out of stock. My order has been cancelled, and a refund is on its way. Absolute shocking service and hardly befitting the brand served.
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Anonymous
1 reviews | Active since May 2017
17 Dec 2025, 12:00
Shocking Springbok Retail Service
I have been waiting 2 1/2 weeks for Springbok merchandise having been informed delivery in 3-5 working days. Order paid for 01/12/2025. Each time I've requested feedback.....absolute silence only to receive an email (17/12/2025) telling me the items ordered are out of stock. My order has been cancelled, and a refund is on its way. Absolute shocking service and hardly befitting the brand served.
0
Replies (0)BS
Baby S
1 reviews | Active since Dec 2021
9 Dec 2025, 09:04
No Tracking, No Support, No Delivery
This has been one of the worst online shopping experiences I’ve ever had. I placed my order on 29 November, and I still haven’t received anything. They don't provided tracking details, so I’ve had zero visibility on where my order even is. What makes it even worse is that there’s no contact number, and every attempt to reach them via emails, Facebook messages it has been completely ignored. The total lack of communication and customer support is unacceptable. Based on my experience, I would strongly caution anyone from ordering until they fix their customer service and actually communicate with their customers.
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Baby S
1 reviews | Active since Dec 2021
9 Dec 2025, 09:04
No Tracking, No Support, No Delivery
This has been one of the worst online shopping experiences I’ve ever had. I placed my order on 29 November, and I still haven’t received anything. They don't provided tracking details, so I’ve had zero visibility on where my order even is. What makes it even worse is that there’s no contact number, and every attempt to reach them via emails, Facebook messages it has been completely ignored. The total lack of communication and customer support is unacceptable. Based on my experience, I would strongly caution anyone from ordering until they fix their customer service and actually communicate with their customers.
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Replies (0)eS
elize S
1 reviews | Active since Sept 2014
8 Dec 2025, 13:39
SPRINGBOK RETAIL SHOP
I have ordered 2 items from them on 28 November 2025. To date i havent received any correspondence from them I also cannot find a contact nr. This is absolutely unexpected. Been sending one after the other email without any response. Wondering if they are even legit
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elize S
1 reviews | Active since Sept 2014
8 Dec 2025, 13:39
SPRINGBOK RETAIL SHOP
I have ordered 2 items from them on 28 November 2025. To date i havent received any correspondence from them I also cannot find a contact nr. This is absolutely unexpected. Been sending one after the other email without any response. Wondering if they are even legit
0
Replies (0)ZB
Zandri B
1 reviews | Active since Aug 2025
8 Dec 2025, 11:47
Springbok Retail - Bad Customer Service
I ordered 3 shirts online from their black Friday special on the 28th of November 2025. Apart from the order confirmation email, to date I have not received any further communication nor any response to my follow up emails. From my side I tried to see if the website is legit and all signs pointed to that it was. Their customer service is utterly bad seeing that the only form of reaching them is via email, which they do not respond to.
Helpful (0)
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Zandri B
1 reviews | Active since Aug 2025
8 Dec 2025, 11:47
Springbok Retail - Bad Customer Service
I ordered 3 shirts online from their black Friday special on the 28th of November 2025. Apart from the order confirmation email, to date I have not received any further communication nor any response to my follow up emails. From my side I tried to see if the website is legit and all signs pointed to that it was. Their customer service is utterly bad seeing that the only form of reaching them is via email, which they do not respond to.
0
Replies (0)PM
Paul M
1 reviews | Active since Jan 2024
30 Oct 2025, 13:11
Beware ordering from this company
I ordered a Springbok Jersey online from this company and was eventually directed to a Yoco payment gateway. I made the paymentR1199.99 which came off my credit card from a merchant called Waverly Fabric Preto. No order confirmation or delivery, in fact absolutely nothing since. ***** case opened with the Credit Card company. The website is taken down.
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Paul M
1 reviews | Active since Jan 2024
30 Oct 2025, 13:11
Beware ordering from this company
I ordered a Springbok Jersey online from this company and was eventually directed to a Yoco payment gateway. I made the paymentR1199.99 which came off my credit card from a merchant called Waverly Fabric Preto. No order confirmation or delivery, in fact absolutely nothing since. ***** case opened with the Credit Card company. The website is taken down.
0
Replies (0)