Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ocean Basket shows a franchise network pulling in two very different directions. Customers consistently report raw, cold or shrinking seafood portions, hour long waits and managers who dismiss complaints. A recurring counter theme is individual waiters and a handful of branches, notably Killarney, Woodlands, Mbombela and Muizenberg, delivering fresh food and warm service that customers describe as the reason they still return.
Top Strengths:
- •Food Quality & Consistency: Food Quality & Consistency (1.8) is the least damaged theme. When branches execute, customers praise fresh, well prepared seafood, generous platters and excellent value specials. The problem is consistency; the same dishes arrive raw, cold or burnt at other branches.
TrustIndex
3.1
NPS Score
-37
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ocean Basket
What do customers say about Ocean Basket?
Based on recent customer reviews, Ocean Basket shows a franchise network pulling in two very different directions. Customers consistently report raw, cold or shrinking seafood portions, hour long waits and managers who dismiss complaints. A recurring counter theme is individual waiters and a handful of branches, notably Killarney, Woodlands, Mbombela and Muizenberg, delivering fresh food and warm service that customers describe as the reason they still return.
What is Ocean Basket's biggest strength?
Ocean Basket's biggest strength, according to Hellopeter's AI analysis, is Food Quality & Consistency. Food Quality & Consistency (1.8) is the least damaged theme. When branches execute, customers praise fresh, well prepared seafood, generous platters and excellent value specials. The problem is consistency; the same dishes arrive raw, cold or burnt at other branches.
What are the most common complaints about Ocean Basket?
The most common complaint about Ocean Basket, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Staff Conduct. Customer Service & Staff Conduct (1.7) is dominated by named managers described as arrogant or dismissive. Complaints are met with we are busy, formal emails go unanswered, and guests report being left unseated while later arrivals are served first.
Is Ocean Basket trustworthy?
Ocean Basket has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 103 reviews in the last 12 months. Hellopeter has tracked Ocean Basket across 2,000 total reviews. How is the TrustIndex calculated? →
Recent reviews (103)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2018
Horrible Horrible Food / Service Ocean Basket The Glen shopping centre
Worst service ever experienced @ Ocean Basket The Glen Shopping centre . Went for a good evening out with the family to Ocean Basket the Glen shopping centre , first we were seated quickly by the waiter and orders were taken, then when the food came the prawns were off , so hard to deshell and the taste was horrible, the waiter was approached and we told him that the prawns was terrible and that one could not eat it and that we would like to rather cancel and go to another restaurant, the fish was full of bones and under cooked , the waiter and manager quickly raised their voices at us and advised that there is nothing wrong with the food and Told us that we will pay for what we tasted and will eat the food that was served . We refused and asked politely to please remove it from the bill so we can pay for our drinks and leave which they refused , the manager made a "Call " to the operational manager which advised that we will pay for the entire bill and all the food that was served to us (my son hasn't touched his food / my wife had a bite of her rice and myself had the a bite of the fish and tased the horrible prawns that was served . I was forced by the manager and ops manager to pay a full bill for horrible food that wasn't eaten and they never even given us a take away neither offered anything to make up for their mistake. Let me give you a quick tip : ops manager / owner & manager - GO Fu@#%k yourself you will never see me or any of my family members ever again In any of your branches your service / food sucks big time . Focus on clients not on yourselfs , the attitudes stinks just like your wrotten food and *** service 🖕🖕🖕
1 reviews | Active since Apr 2018
Horrible Horrible Food / Service Ocean Basket The Glen shopping centre
Worst service ever experienced @ Ocean Basket The Glen Shopping centre . Went for a good evening out with the family to Ocean Basket the Glen shopping centre , first we were seated quickly by the waiter and orders were taken, then when the food came the prawns were off , so hard to deshell and the taste was horrible, the waiter was approached and we told him that the prawns was terrible and that one could not eat it and that we would like to rather cancel and go to another restaurant, the fish was full of bones and under cooked , the waiter and manager quickly raised their voices at us and advised that there is nothing wrong with the food and Told us that we will pay for what we tasted and will eat the food that was served . We refused and asked politely to please remove it from the bill so we can pay for our drinks and leave which they refused , the manager made a "Call " to the operational manager which advised that we will pay for the entire bill and all the food that was served to us (my son hasn't touched his food / my wife had a bite of her rice and myself had the a bite of the fish and tased the horrible prawns that was served . I was forced by the manager and ops manager to pay a full bill for horrible food that wasn't eaten and they never even given us a take away neither offered anything to make up for their mistake. Let me give you a quick tip : ops manager / owner & manager - GO Fu@#%k yourself you will never see me or any of my family members ever again In any of your branches your service / food sucks big time . Focus on clients not on yourselfs , the attitudes stinks just like your wrotten food and *** service 🖕🖕🖕
1 reviews | Active since Jan 2021
Extremely Disappointing Experience at Ocean Basket Springfield, Durban – Absolutely Appalling Food and Service
We visited Ocean Basket in Springfield, Durban, on Friday, 9 October, for supper and ordered the platter that was on special. To say we were disappointed would be an understatement. The quality of the food was absolutely appalling, and we left feeling disgusted and thoroughly dissatisfied with the entire experience.The food was virtually tasteless and poorly prepared. The prawns had absolutely no flavour and tasted as though they had simply been boiled. The garlic butter sauce was an unappetising, thick clump of goo. The calamari was over-fried, while the squid heads were still pink and soft despite our specific request for them to be deep-fried. Even the mussels contained water, further highlighting the poor standard of preparation. We raised our concerns with our waitress, who, in all fairness, was the best part of the entire experience. She was helpful and professional enough to call the manager to our table. Unfortunately, the manager's response was equally disappointing. She appeared completely uninterested in our concerns and offered nothing more than a dismissive, "I'm sorry, we'll try better next time," before walking away. She subsequently sent the waitress to our table with two ice creams, which did absolutely nothing to address the issues we had raised or compensate for such an unacceptable dining experience. What makes this experience even more disappointing is that we regularly visit Ocean Basket at Suncoast and have always been satisfied with the food and service there. We therefore expected the same standards from the Springfield branch. Instead, we were served a meal that was far below what one would expect from an established restaurant brand.This was not only a complete waste of money, but also of our time. The quality of the food was unacceptable, and the manager's lack of genuine concern made an already unpleasant experience considerably worse. A sincere apology, a willingness to listen, and some accountability would have gone a long way. Unfortunately, none of that was forthcoming.This was our first visit to Ocean Basket Springfield, and it will most certainly be our last. I made this very clear to the manager before we left. Based on this experience, we have absolutely no intention of returning.Ocean Basket may have a good reputation at other branches, but our experience at Springfield was nothing short of appalling. Management should take these complaints seriously, because customers deserve quality food, professional service, and a genuine effort to resolve problems when things go wrong. An utterly disappointing experience that has left us disgusted and completely dissatisfied. We will never be returning to Ocean Basket Springfield.
1 reviews | Active since Jan 2021
Extremely Disappointing Experience at Ocean Basket Springfield, Durban – Absolutely Appalling Food and Service
We visited Ocean Basket in Springfield, Durban, on Friday, 9 October, for supper and ordered the platter that was on special. To say we were disappointed would be an understatement. The quality of the food was absolutely appalling, and we left feeling disgusted and thoroughly dissatisfied with the entire experience.The food was virtually tasteless and poorly prepared. The prawns had absolutely no flavour and tasted as though they had simply been boiled. The garlic butter sauce was an unappetising, thick clump of goo. The calamari was over-fried, while the squid heads were still pink and soft despite our specific request for them to be deep-fried. Even the mussels contained water, further highlighting the poor standard of preparation. We raised our concerns with our waitress, who, in all fairness, was the best part of the entire experience. She was helpful and professional enough to call the manager to our table. Unfortunately, the manager's response was equally disappointing. She appeared completely uninterested in our concerns and offered nothing more than a dismissive, "I'm sorry, we'll try better next time," before walking away. She subsequently sent the waitress to our table with two ice creams, which did absolutely nothing to address the issues we had raised or compensate for such an unacceptable dining experience. What makes this experience even more disappointing is that we regularly visit Ocean Basket at Suncoast and have always been satisfied with the food and service there. We therefore expected the same standards from the Springfield branch. Instead, we were served a meal that was far below what one would expect from an established restaurant brand.This was not only a complete waste of money, but also of our time. The quality of the food was unacceptable, and the manager's lack of genuine concern made an already unpleasant experience considerably worse. A sincere apology, a willingness to listen, and some accountability would have gone a long way. Unfortunately, none of that was forthcoming.This was our first visit to Ocean Basket Springfield, and it will most certainly be our last. I made this very clear to the manager before we left. Based on this experience, we have absolutely no intention of returning.Ocean Basket may have a good reputation at other branches, but our experience at Springfield was nothing short of appalling. Management should take these complaints seriously, because customers deserve quality food, professional service, and a genuine effort to resolve problems when things go wrong. An utterly disappointing experience that has left us disgusted and completely dissatisfied. We will never be returning to Ocean Basket Springfield.
1 reviews | Active since Jul 2025
No communication skills and poor customer experience
I had been out for most of the day before stopping by to get dinner at Ocean basket at the V&A waterfront in Cape Town when I noticed that battery on my mobile phone was running a little low, I find it a lot easier using my virtual banking on my device to make payments instead of carrying cash and cards and stuff as I feel it is a lot safer and convenient Got seated with my wife and was expecting the rest of my family too join us but before ending up without any means of paying I queried about it with the waiter on shift and I felt like he was very rude and said No. They do not charge cell phones, I explained why I needed it but clearly felt like we were speaking to someone that couldn't understand English, to avoid causing a scene I just walked out calmly and went to another restaurant at the waterfront where they were extremely nice and helpful about it. I just feel that you should train your staff to speak better, have more people skills and to show a little bit of respect to customers or like I did today, there will be a lot more customers walking out of your restaurant. I don't get that sort of attitude at any other branches or any other restaurants. Very poor service and will not recommend, there are a lot of similar places so not something that will be missed, got rid of our *** and will never be using it again Ocean basket has lost us as customers and will be losing a lot more soon
1 reviews | Active since Jul 2025
No communication skills and poor customer experience
I had been out for most of the day before stopping by to get dinner at Ocean basket at the V&A waterfront in Cape Town when I noticed that battery on my mobile phone was running a little low, I find it a lot easier using my virtual banking on my device to make payments instead of carrying cash and cards and stuff as I feel it is a lot safer and convenient Got seated with my wife and was expecting the rest of my family too join us but before ending up without any means of paying I queried about it with the waiter on shift and I felt like he was very rude and said No. They do not charge cell phones, I explained why I needed it but clearly felt like we were speaking to someone that couldn't understand English, to avoid causing a scene I just walked out calmly and went to another restaurant at the waterfront where they were extremely nice and helpful about it. I just feel that you should train your staff to speak better, have more people skills and to show a little bit of respect to customers or like I did today, there will be a lot more customers walking out of your restaurant. I don't get that sort of attitude at any other branches or any other restaurants. Very poor service and will not recommend, there are a lot of similar places so not something that will be missed, got rid of our *** and will never be using it again Ocean basket has lost us as customers and will be losing a lot more soon
1 reviews | Active since Oct 2025
Good day , i would like to mention that this visit with my bestie on the 24/09(Heritage day) to the
Terrible quality of food and service from management -Umhlanga OB
1 reviews | Active since Oct 2025
Good day , i would like to mention that this visit with my bestie on the 24/09(Heritage day) to the
Terrible quality of food and service from management -Umhlanga OB
1 reviews | Active since Jul 2016
Went to ocean basket sandton city for my wifes 46th bday dinner. Ordered the 24 prince prawns, 2 top up
Food was cold, Manager Lucky in Sandton City is useless
1 reviews | Active since Jul 2016
Went to ocean basket sandton city for my wifes 46th bday dinner. Ordered the 24 prince prawns, 2 top up
Food was cold, Manager Lucky in Sandton City is useless
1 reviews | Active since Dec 2016
Disappointed
I was very disappointed that I wanted to order an advertised meal but included in it is calamari which don't eat and despite appealing to waitress and Manager i was told that I cannot substitute the calamari for something else. When menus are constructed restaurant must be mindful of allergies and be prepared to accommodate or adjust the price taking alternatives into place like replacing items due to health reasons/concerns
1 reviews | Active since Dec 2016
Disappointed
I was very disappointed that I wanted to order an advertised meal but included in it is calamari which don't eat and despite appealing to waitress and Manager i was told that I cannot substitute the calamari for something else. When menus are constructed restaurant must be mindful of allergies and be prepared to accommodate or adjust the price taking alternatives into place like replacing items due to health reasons/concerns
1 reviews | Active since Aug 2026
R145 Apparently Wasn’t Worth Ocean Basket’s Customer Service
Ocean Basket has officially taught me that R145 is apparently too small an amount to deserve decent customer service. What should have been a simple issue turned into me being passed from pillar to post, sitting on hold, making repeated calls, chasing people who promised to call me back, and basically having to fight to be heard over a R145 platter that I had paid for but did not receive. The irony is that I had to become absolutely furious before anyone seemed interested in taking responsibility. Eventually I received a generic apology and was told the matter would be investigated — but the fact that it took THIS much effort from me to get basic accountability is honestly embarrassing. Ocean Basket, your food may be seafood, but your customer service is giving bottom feeder, especially the headquarters! I didn’t need a miracle. I needed my order, an explanation, and basic respect. Instead, I got excuses, unanswered calls, transfers and promises to “call me back.” Talk about a bunch of ****s! For R145, I expected a platter. Apparently what I ordered was a full-time job in customer service escalation, which could use an upgrade! Absolutely distasteful experience and I will never ever recommend nor buy from you again!. 🚮🤢
1 reviews | Active since Aug 2026
R145 Apparently Wasn’t Worth Ocean Basket’s Customer Service
Ocean Basket has officially taught me that R145 is apparently too small an amount to deserve decent customer service. What should have been a simple issue turned into me being passed from pillar to post, sitting on hold, making repeated calls, chasing people who promised to call me back, and basically having to fight to be heard over a R145 platter that I had paid for but did not receive. The irony is that I had to become absolutely furious before anyone seemed interested in taking responsibility. Eventually I received a generic apology and was told the matter would be investigated — but the fact that it took THIS much effort from me to get basic accountability is honestly embarrassing. Ocean Basket, your food may be seafood, but your customer service is giving bottom feeder, especially the headquarters! I didn’t need a miracle. I needed my order, an explanation, and basic respect. Instead, I got excuses, unanswered calls, transfers and promises to “call me back.” Talk about a bunch of ****s! For R145, I expected a platter. Apparently what I ordered was a full-time job in customer service escalation, which could use an upgrade! Absolutely distasteful experience and I will never ever recommend nor buy from you again!. 🚮🤢