Wifi Issue

Our company has uncapped wifi with Nxatel... But for the past 3 days we are unable to connect and receive an out of bundle TELKOM message when trying to connect. This has been communicated on the WhatsApp group and no one responds..... I will not pay for a full month if I am unable to make use of the service for any reason.... Also if any technical difficulty is being experienced why is this not communicated..... I await an urgent response.