Useless provider and terrible billing

We signed up for uncapped which was never delivered. Billing is also a mess.

Nqaba one of the directors approached our business to sign up and told us they have the best service and the best rates. None of the promises he made were ever delivered to us. He said we are getting an uncapped LTE 20MG line. What we got was a disaster and a billing mess, to say the least. After months of begging for them to send us the invoices and tell us where an arrears amount comes from they just took an R7200 debit order that was not authorized and according to them was owed but they could never confirm when. Eventually, after escalating this issue it took them 3 weeks to send the invoices, and the day it was sent this debit order was taken due to none commitment from our side. It is hard to commit to paying something if no one can tell you what it is for. Debit orders have always been authorized and we never rejected anyone so where does this come from, well from their lack of taking their debit order or billing it appears, another fact they can not confirm or deny for us.

The internet is terrible we have been struggling with only 4 - 5Mb of download speed. Apparently, at some point or the other, we were also moved to a Microwave link which we never approved that comes at an R500 additional cost a month also never approved by us. Now that we asking questions it is a long story.

Additional Nqaba keeps making promises of upgrading and changing the service to a better option only to later again tell us this is no longer an option.

My advice to anyone wanting to sign up with them RUN and don't deal with this company at all. They are terrible and have no idea what they are doing. Also, cost-wise they don't even use their own services they rent them from other providers. Rather use those directly than using Nxatel as an ISP as they are hopeless and have endless issues. We are all for supporting small businesses but if you have any hopes in making sure your business is connected then don't waste your time using this company. They great at making promises and terrible at delivering them.