1 reviews | Active since Jul 2011
Shocking prices and shocking service
We were contacted by Nxatel sales office regarding changing our telephone system, Victor the sales manager guaranteed us that our current bill will be at least half of what we pay at Telkom. Based on this we installed the system, we than received three bills from Telkom, Nxatel and Sunlyn bill which almost double our old Telkom bill. We contacted Victor regarding this and he said he would investigate the reason why we were now being charged such a high amount but to date he has not gotten back to us. <br> <br> In December 2013 we arrived at work and the phones were not working. It took Nxatel two weeks to come and see what the issue was. The engineer than connected the phones directly to our telkom lines however he switched the fax and the telephone numbers, so all calls were now going to our fax instead of being answered. They said they would be back in two days to correct the issue and fit a new board. ONE MONTH LATER and numerous phone calls later and still NO ONE has come around to fix the issue. <br> <br> We have now cancelled our contract and URGE EVERYONE CONSIDERING NXATEL NOT TO INSTALL THE NXATEL SYSTEM.<br>
Thank you for taking the time to bring your complaint to our attention.
We have received your request and did investigations on it, note that it is true that Nxatel save up to 40% on your current Telkom account. In order for us to save you on your current bill we port your numbers to Nxatel and provide you with the wireless connection that would work for you.
We apologies or the inconvenience that we have caused in your business, but we do have a solution that would work
Note that in December our technician came to the premise and found out that the equipment was faulty due to the result of Surge damage, we installed the loan equipment.
When the technician arrived for the second time you did not allow us to connect the phones back and said that you have a new service provider.
The settlement was sent and we did not receive the confirmation that you have paid that is why we kept on billing
Note that we can resolve your query and make sure you receive the best service ever as we provide with the best solution for everyone.
For more info please contact our service department on ***.
Thank You
Thank you for taking the time to bring your complaint to our attention.
We have received your request and did investigations on it, note that it is true that Nxatel save up to 40% on your current Telkom account. In order for us to save you on your current bill we port your numbers to Nxatel and provide you with the wireless connection that would work for you.
We apologies or the inconvenience that we have caused in your business, but we do have a solution that would work
Note that in December our technician came to the premise and found out that the equipment was faulty due to the result of Surge damage, we installed the loan equipment.
When the technician arrived for the second time you did not allow us to connect the phones back and said that you have a new service provider.
The settlement was sent and we did not receive the confirmation that you have paid that is why we kept on billing
Note that we can resolve your query and make sure you receive the best service ever as we provide with the best solution for everyone.
For more info please contact our service department on ***.
Thank You