CP
Clinton P
1 reviews | Active since Nov 2018
07 Nov 2018, 19:01
SHOCKING HORRIBLE COMPANY
PLEASE EVERYBODY. NEVER EVER MAKE USE OF NXATEL. THEY ARE ********* ******. THEY INSTALLED 2 MONTHS AGO AND EVERY DAY THERE IS NO BASES AVAILABLE. WE CANNOT PHONE OUT. CALLS DOES NOT COME IN. THEY SENT THEIR TECHNICIANS MORE THAN 10 TIMES AND STILL THEY CANNOT GET THE PROBLEMS FIXED. YOUR BUSINESS WILL SUFFER. NOW THE LYING REP.. HIS NAME IS NQABA.. IS TELLING ME THAT THEY WILL NOT RELEASE MY NUMBER TO MY NEW SERVICE PROVIDER???????? THEY ARE BREACHIMG CONTRACT. NOT ME! I HAVE A NEW FULL TIME JOB, I HAVE TO REPORT OUR PROBLEMS EVERY SINGLE DAY TO THEIR *********** SERVICE DES****!!!!!!!!!!!!! BUT LOOK ON THE BRIGHT SIDE.. THEY HAVE MESSED WITH THE WRONG PERSON.. I WILL UPDATE SOON..
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Nxatel's replyOfficial
28 Mar 2019, 16:28Hello Clinton
We had a rough start when we implemented our system there was no fibre coverage in your area and we had to run your voice connection via LTE and we first tried MTN it was not stable, we then went to Vodacom only stable for 2 weeks, and we resorted with a wireless microwave solution that worked for about a month which also encountered problems and after sending Nqaba to come see you at your premises to ask for the last attempt before releasing your number, we implemented your Voice to be routed via Rain network that since has resolved all your issues, so if you don't mind giving an update on what the service is like now.
We had a rough start when we implemented our system there was no fibre coverage in your area and we had to run your voice connection via LTE and we first tried MTN it was not stable, we then went to Vodacom only stable for 2 weeks, and we resorted with a wireless microwave solution that worked for about a month which also encountered problems and after sending Nqaba to come see you at your premises to ask for the last attempt before releasing your number, we implemented your Voice to be routed via Rain network that since has resolved all your issues, so if you don't mind giving an update on what the service is like now.
Nxatel's reply28 Mar 2019, 16:28
Official
Hello Clinton
We had a rough start when we implemented our system there was no fibre coverage in your area and we had to run your voice connection via LTE and we first tried MTN it was not stable, we then went to Vodacom only stable for 2 weeks, and we resorted with a wireless microwave solution that worked for about a month which also encountered problems and after sending Nqaba to come see you at your premises to ask for the last attempt before releasing your number, we implemented your Voice to be routed via Rain network that since has resolved all your issues, so if you don't mind giving an update on what the service is like now.
We had a rough start when we implemented our system there was no fibre coverage in your area and we had to run your voice connection via LTE and we first tried MTN it was not stable, we then went to Vodacom only stable for 2 weeks, and we resorted with a wireless microwave solution that worked for about a month which also encountered problems and after sending Nqaba to come see you at your premises to ask for the last attempt before releasing your number, we implemented your Voice to be routed via Rain network that since has resolved all your issues, so if you don't mind giving an update on what the service is like now.