LR
Luan R

1 reviews | Active since Nov 2015

30 Nov 2015, 10:09

Refusal to respond to ******* billings

Our 3 year contract has expired months ago. We sent written communication to notify them of our intent to cancel the service after the contract has matured. They have acknowledged this letter.<br> <br> Since then we picked up that they continue to debit our business account even though we haven't made use of their service for months! <br> <br> They now simply send us back and forth between departments and in the interim the bank charges us R175 per debit order that we have to send back as unauthorized!! They are simply not reacting at all!!!!!<br> <br> This needs to be rectified or we will take legal action. Your business practices are ******* and totally *********. <br> <br> What a joke your service has been - no wonder we packed up all the hardware 8 months after we installed your system.

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Replies (1)
Nxatel
Nxatel's reply24 Jan 2017, 15:04
Official

Hello Calypso Acc

Thank you for having had taken the time to bring to our attention the complaints you had. We apologize for the late response and the inconvenience we caused.

Your contract with us was terminated and all issues were resolved.

Should there be any further issues or queries, please do contact our support department on ***or email us on ***