Nxatel - No service - No response
<p>I had the misfortune of accepting a contract with Nxatel over a month ago for Wi-Fi services. They were very quick to take money from my account on 24 December 2016 and promised that delivery would be made within 5 to 10 working days.</p> <p>I received a phone call 3 weeks ago to say they were delivering my product. No one arrived.</p> <p>I have called every day since to request my product only to be told that they are having a challenge with the supplier - why did they call to say they are delivering if they have no stock. To top it all a few minutes later I get a call from their sales department offering me the very same product - which they don't have in stock for people who have paid for it but they are selling more!!!!!!!!!!!!!</p> <p>Everyday I get promised a phone call from this one or that one and have yet to receive one phone call - I again phoned today and will proceed with legal action aginst Nxatel immediately.</p> <p>Do not sign up with them as you will be very sorry.</p>
Hello leigh-robertson
Thank you for taking the time to bring your complaint to our attention.
We apologize for the delay in delivering your package to you. As you have stated, we were out of stock and had a challenge with our suppliers. However, your package was sent out yesterday and should be with you either today or tomorrow by the latest.
Under normal circumstances, delivery does take between 5 to 10 working days.
We apologise for the inconvenience we have caused.
Should you have any questions or queries, please do contact our support department on ***or email us at ***
Thank you
Hello leigh-robertson
Thank you for taking the time to bring your complaint to our attention.
We apologize for the delay in delivering your package to you. As you have stated, we were out of stock and had a challenge with our suppliers. However, your package was sent out yesterday and should be with you either today or tomorrow by the latest.
Under normal circumstances, delivery does take between 5 to 10 working days.
We apologise for the inconvenience we have caused.
Should you have any questions or queries, please do contact our support department on ***or email us at ***
Thank you
