JC
Joanne C

1 reviews | Active since Aug 2011

15 Jul 2015, 10:13

Nxatel - ******* Business Conduct - BEAWARE!!!!

When it comes towards the end of your contract with Nxatel you start receiving debit orders of R2 - 3 000 instead of the usual R399 per month. I have cancelled my contract, returned my telephones, completed a Credit / Refund Request form for an overcharge of up to R5 - 6 000 however I have still not been refunded my money nor has anyone come back to me regarding my account. You are only able to speak to customer care desk they will not put you through to the accounts department or any managers, when you ask to speak to them you are told they do not have telephones?????<br> This has been going on since March 2015 and I still await any kind of feedback & refund. Please be careful when dealing with this company their business conduct is highly suspicious & *******.

0
Replies (1)
Nxatel
Nxatel's reply22 Jul 2015, 14:51
Official
Hello samuel1746,

Thank you for taking the time to bring your complaint to our attention

We have done our investigation from our side and yes you have returned the equipment to Nxatel

And the contract has lapsed note that we have removed you from billing and the acknowledgement letter will be sent you.

The refund process will be completed and once done we will proceed with refund

We apologies for the delay and the inconvenience that we have caused.

Thank you