GL
Gary L
1 reviews | Active since Jul 2014
26 Aug 2015, 09:27
******* billing
Nxatel is still billing me and taking money off my account for services I don't even have with them. Is there anybody there who can do their job and sort this out? This has been going on for almost two years now!!
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Nxatel's replyOfficial
03 Sept 2015, 09:49Hello Gary74,
Hello Gary you took out a 3 year contract in 2013 for a phone system. This contract will only end in 2016 which means Nxatel will continue debiting your account for the rental of the equipment until your contract expires. Because your system is offline we can arrange a technician to come out for free and reconnect your system but you need to log a query with our support department on *** or ***. We are not debiting you for usage of your telephone account but only for the rental of the equipment.
Hello Gary you took out a 3 year contract in 2013 for a phone system. This contract will only end in 2016 which means Nxatel will continue debiting your account for the rental of the equipment until your contract expires. Because your system is offline we can arrange a technician to come out for free and reconnect your system but you need to log a query with our support department on *** or ***. We are not debiting you for usage of your telephone account but only for the rental of the equipment.
Best regards,
Nxatel's reply03 Sept 2015, 09:49
Official
Hello Gary74,
Hello Gary you took out a 3 year contract in 2013 for a phone system. This contract will only end in 2016 which means Nxatel will continue debiting your account for the rental of the equipment until your contract expires. Because your system is offline we can arrange a technician to come out for free and reconnect your system but you need to log a query with our support department on *** or ***. We are not debiting you for usage of your telephone account but only for the rental of the equipment.
Hello Gary you took out a 3 year contract in 2013 for a phone system. This contract will only end in 2016 which means Nxatel will continue debiting your account for the rental of the equipment until your contract expires. Because your system is offline we can arrange a technician to come out for free and reconnect your system but you need to log a query with our support department on *** or ***. We are not debiting you for usage of your telephone account but only for the rental of the equipment.
Best regards,