Debit order
On the 26th of March Nxatel deducted R1381,90 from our bank account instead of R381,90. I have been trying to get an answer from them since last week Tuesday the 5th via phone and email but up till this moment NOBODY has given me an answer. This is the second time since December that they have just deducted a random amount from our account without explanation. Please note that the system is NOT working so there are no phone calls being made!!!!!! We are just paying the minimum monthly fee untill August 2016 when the contract expires!<br> I have had issues with wrong deductions in March 2014 and December 2015 also which up till today have not been resolved.
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Nxatel's replyOfficial
24 Jan 2017, 14:24Hello manzimonate
Thank you for taking time to bring your complaints to our attention. We apologize for the delay in response and for the inconvenience we have caused. Your complaints have been noted.
Please be informed that we have escalated your case to our service manager, who is in the process of resolving your issues.
Please do contact our support department on ***or email us on support@nxatel.co.za should you have any further questions or queries.
Best regards,
Nxatel's reply24 Jan 2017, 14:24
Official
Hello manzimonate
Thank you for taking time to bring your complaints to our attention. We apologize for the delay in response and for the inconvenience we have caused. Your complaints have been noted.
Please be informed that we have escalated your case to our service manager, who is in the process of resolving your issues.
Please do contact our support department on ***or email us on support@nxatel.co.za should you have any further questions or queries.
Best regards,